Terms & Conditions

1 Acceptance of Terms

By accessing or using smrproducts.provision-hub.com ("the Website"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update or change these Terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.

2 Products & Pricing

We strive to display accurate product information and pricing. However:

• All prices are displayed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• We reserve the right to change product prices at any time without prior notice.
• Product images are for illustrative purposes only; actual products may vary slightly.
• Product availability is subject to stock levels and may change without notice.

3 Orders & Payments

By placing an order, you represent that the information you provide is accurate and complete.

• Orders are confirmed only after successful payment processing.
• We accept payments via UPI, Credit/Debit Cards, Net Banking, and Wallets through Cashfree Payment Gateway.
• All payments are SSL-encrypted and processed securely.
• We reserve the right to refuse or cancel any order at our sole discretion.
• You will receive an order confirmation email upon successful placement.

4 Shipping & Delivery

• We deliver across India. International shipping is currently not available.
• Standard delivery takes 4–7 business days after dispatch.
• Free shipping is available on orders above ₹500.
• A shipping charge of ₹49 applies to orders below ₹500.
• Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
• We are not responsible for delays caused by incorrect shipping addresses provided by the customer.

5 Returns & Refunds

Please refer to our Refund & Cancellation Policy for detailed information on returns, refunds, and cancellations.

6 User Account

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to terminate accounts that violate these terms.

7 Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of SMRPAY and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8 Limitation of Liability

SMRPAY shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability in any matter shall not exceed the amount paid by you for the relevant order.

9 Privacy Policy

We collect and use your personal information solely for order processing and customer support. We do not sell or share your data with third parties except as required for payment processing and order delivery. By using our website, you consent to our data practices.

10 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

For any legal queries, contact us at: info@smrpay.com